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Why Service Cloud?

All your customer data, from your service experts to your customer data, all in one place. Use AI-powered workflows to solve problems faster. Slack and Service Cloud, the world’s #1 customer service software, will help you create an all-digital customer experience your customers will love.


Self Service

Deliver self-service quickly and at scale. On-demand. From anywhere. Help customers get answers quickly.Connect them to everything from account information to customer service representatives.

Digital Channels

Digital Engagement allows companies to have personalized 1-to-1 conversations with customers on the channels they prefer. You can use messaging apps like SMS, Facebook Messenger, and WhatsApp, as well as social networks like Twitter, Facebook, Instagram, and YouTube.

High-performing service teams are more likely to*


Excel at Mobile Customer Service


Give Agents a Complete View of Customer Information


Use Analytics to Improve Customer Service

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