Truffle drives 10,000+% more adoption with Service transformation.
Service Transformation, AI, and Marketing Cloud represent the largest transformation in Weave's history. Truffle delivered Big 4 quality at a fraction of the cost, super flexible, agile, and backed by expert AI specialists.
Carlo Joe
Director of Business System Operations, Weave
Products Used
Experience Cloud
Platform
Service Cloud
Marketing Cloud
Einstein AI
About Weave
Weave is a publicly traded company providing a communication platform that enhances customer interactions for small and medium-sized businesses, serving over 1,000 clients with tools for messaging, phone systems, email marketing, and payments.
The Challenge for Weave
Disconnected Data and Limited Scalability
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Weave Communications struggled with scattered customer data, a CRM that couldn’t scale, and inefficient knowledge resources. Their system lacked seamless omnichannel support, and they were limited by Marketo for marketing automation.
How Truffle Helps Weave
AI Service and Marketing Cloud Transformation
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Truffle unified customer data into a 360-degree view, automated workflows with Salesforce AI, and integrated omnichannel support, including chat and chatbots. We also transitioned Weave from Marketo to Marketing Cloud, boosting their marketing capabilities. The scalable infrastructure we delivered allowed Weave to grow without performance issues, while improving efficiency and case resolution times.
10,000
+%
more cases submitted through portal
