Streamlining Support and Service with Salesforce
Truffle supported our transition to Salesforce Service Cloud, helping improve our service processes and enhancing our ability to manage customer support. Their team was responsive and worked with us to achieve the outcomes we needed.
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Alicia Flatt
Director of Customer Success Operations, Qumulo
Products Used
Experience Cloud
Service Cloud
About Qumulo
Qumulo, a global leader in data storage, needed a serious upgrade to their customer support. With over 1,000 customers in 22 countries, their fragmented data and outdated service processes were holding them back.
The Challenge for Qumulo
Inefficient Processes Slowing Growth
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Qumulo’s customer data was scattered across platforms, making service inefficient and costly. Their CRM struggled to scale with their growth, and managing knowledge resources was a headache. They needed a modern support portal that could handle market expansion while delivering a top-tier customer experience.
How Truffle Helps Qumulo
Unifying Systems and Elevating Support
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Truffle stepped in to architect Salesforce Service Cloud, aligning it with their existing Sales Cloud for a unified view of customer data. We launched a new customer support portal, modernizing their user experience. Salesforce Knowledge was integrated to reduce case load with automatic deflection, while secure logins and seamless case tracking improved workflow. The result? Faster issue resolution, streamlined service, and a scalable support system that grows with Qumulo.