Progrexion Transforms Customer Experience with Unified Salesforce CRM
Arian’s deep expertise and ability to design complex systems were exactly what we needed to tackle our challenges.
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John Itokazu
Chief Information Officer, Progrexion
Products Used
Sales Cloud
Service Cloud
Experience Cloud
Analytics
MuleSoft
About Progrexion
Progrexion, the parent company of CreditRepair.com, was facing challenges with disconnected CRM systems and high operational costs, which were hindering their mission to help clients improve their credit scores. Known for their expertise in the credit repair industry, Progrexion needed a unified customer view and streamlined operations. Truffle stepped in to consolidate their systems using Salesforce.
The Challenge for Progrexion
Disconnected Systems and Operational Inefficiencies
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Progrexion’s disparate CRM systems created a fragmented view of both their business and customers, leading to inconsistent service and missed opportunities. Legacy systems were slow, prone to crashes, and costly to maintain. Additionally, their heavy reliance on IT for business process changes slowed innovation, while a disconnected chat model increased human error and hampered agent productivity.
How Truffle Helps Progrexion
Consolidation and Omni-Channel Experience
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We helped Progrexion unified CRM systems by integrating Salesforce Service Cloud and Salesforce Experience Cloud, creating a single, consolidated view of the customer. This provided an omni-channel experience across phone, email, and chat—all within a single agent console. By leveraging Salesforce as the System of Engagement, Progrexion reduced dependence on IT, enabling faster innovation, while improving security and streamlining collaboration between legacy systems and modern technologies.