Streamlining Sales and Boosting Efficiency Across Multiple Orgs

Truffle has been incredibly responsive, providing top-tier resources that have consistently exceeded our expectations. Their team has gone above and beyond in supporting our initiatives, delivering results that have not only met but surpassed what we initially envisioned.

Jay Greaves

SVP of Revenue Operations, Community Brands

Products Used

Sales Cloud

Revenue Cloud

Service Cloud

Analytics

MuleSoft

About Community Brands

Community Brands provides cloud-based software for nonprofits, associations, and K-12 schools. With 2,000 employees, they serve 100,000+ clients across 30 countries, helping organizations manage memberships, admissions, and fundraising efficiently.

The Challenge for Community Brands

Fragmented Sales Processes Across Multiple Orgs

Community Brands had fragmented sales processes across four Salesforce orgs, which led to missed revenue opportunities and inefficient operations. Their disconnected systems made lead conversion difficult, and they were accumulating technical debt across the business.

How Truffle Helps Community Brands

Unified Strategy, Improved Integration

Truffle helped unify their strategy across all four orgs, aligning sales, marketing, service, and CPQ. We streamlined data flow with MuleSoft and revamped their lead management and CPQ processes. This improved lead conversion, pricing, and overall operational efficiency -allowing Community Brands to scale without the burden of technical debt.